Questions & answers
Frequently asked
Have something else? Email support@mapleworksuite.com.
What is MapleForms?
MapleForms is a Canadian-hosted drag-and-drop form builder. Build contact forms, intake forms, surveys, registrations and lead capture in minutes — with AI-suggested fields, conditional logic, file uploads and PIPEDA-aligned data storage. Submissions can auto-route into MapleMail (auto-reply), MapleConcierge (ticket from submission) and MapleContacts (push leads to CRM).
How does MapleForms compare to Typeform, JotForm or Google Forms?
Typeform is one-question-at-a-time and expensive in CAD; JotForm hosts your data on US infrastructure; Google Forms is free but limited and offers no CRM or helpdesk routing. MapleForms is Canadian-hosted (PIPEDA-aligned) and free to build — no tiers and no monthly fees. It includes AI form and field drafting, conditional logic and multi-step forms, plus built-in routing into MapleMail, MapleConcierge and MapleContacts so submissions go to work the moment they land. You only pay for the AI tools you actually use, billed in Maple AI Tokens.
Does the AI suggest fields based on the form purpose?
Yes. Tell MapleForms what the form is for ("appointment booking", "tenant application", "event RSVP") and our AI suggests the right fields, validation rules and conditional branches. You can accept, edit or reject every suggestion — the AI scaffolds, you stay in control.
Is MapleForms PIPEDA-aligned with Canadian data residency?
Yes. Every submission, file upload and form definition is stored in our Canadian datacenter and never replicated outside the country. That keeps you aligned with PIPEDA and helps in regulated industries like healthcare, legal and property management.
Does MapleForms integrate with MapleMail, MapleConcierge and MapleContacts?
Yes — natively. Submissions can trigger a branded auto-reply from MapleMail, open a ticket in MapleConcierge (with the form payload as the first message), and push the lead into MapleContacts as a new CRM record. One submission, three systems updated, no Zapier needed.
Does MapleForms support conditional logic and multi-step forms?
Yes. Show/hide fields based on previous answers, branch into different paths, and split long forms into multi-step wizards with progress bars. Drop-off analytics show you exactly which step is losing respondents so you can fix it.
Can MapleForms collect files and payments?
Yes. File uploads are built in and free — PDFs, images and video up to 100 MB each, virus-scanned and stored in Canadian infrastructure. For payments, MapleForms hands off to MapleInvoice, which generates an invoice from the submission and emails it for online payment via Stripe, Interac or PayPal.
What does MapleForms cost in CAD?
Building and publishing forms is free — no tiers, no monthly fees, no per-form charges. Collecting submissions, storing files (up to 100 MB, virus-scanned) and routing into MapleMail, MapleConcierge and MapleContacts all cost $0. The only cost is the AI tools you choose to use — drafting a form from a prompt, field suggestions, submission triage and summaries — billed in Maple AI Tokens (1 token is about 4 characters). You buy tokens as pay-as-you-go packs in CAD: 50,000 for $5, 250,000 for $19, 1,000,000 for $59, or 5,000,000 for $199, and they roll over and never expire. No AI usage, no cost.
Is MapleForms really free, and what actually costs money?
Yes — building and publishing forms is genuinely free. There are no tiers, no monthly fees and no per-form charges, and that covers collecting submissions, storing file uploads and routing into MapleMail, MapleConcierge and MapleContacts. The only thing you ever pay for is the AI tools you choose to use: drafting a form from a prompt, AI field suggestions, submission triage and summaries, and the spam shield. Those are metered in Maple AI Tokens. If you build forms by hand and never touch the AI, MapleForms costs you $0.
How do Maple AI Tokens work for MapleForms pricing?
Maple AI Tokens are pay-as-you-go credits that power the AI tools inside MapleForms — one token is about four characters of text. You buy them in packs in CAD: 50,000 for $5, 250,000 for $19, 1,000,000 for $59, or 5,000,000 for $199. Packs roll over and never expire, and the same token wallet is shared across the whole Maple suite, so credits you buy for MapleForms also work in MapleContacts, MapleChat and the rest. You are only charged when you run an AI tool; everything else in MapleForms is free.
If I cancel MapleForms, can I export my forms and submission data?
Yes. MapleForms includes a one-click export of your forms (JSON definition plus HTML), submissions (CSV plus JSON, with files in a ZIP) and audit log — free, on every account. We will not hold your data hostage; you can take it with you to a new tool, even a competitor like Typeform or Google Forms. We delete cancelled-account data after 60 days unless you ask us to delete sooner.
Is there a free plan for MapleForms?
Yes. MapleForms offers a free account so you can start with no credit card and no commitment. Create your free account, explore the core features, and upgrade to a paid plan only when you need more volume or advanced capabilities.